Showing posts with label .customer service. Show all posts
Showing posts with label .customer service. Show all posts

8.10.2014

Mabel's Labels are back to school essentials for me

It's that time of year again.  As hard as I try to ignore all of the advertising, in store promotion and my calendar, there's no denying that the school year is looming around the corner.  With a new school year comes new school stuff.  Stuff that needs to find its way home for the rest of the year.

I'd first assumed that we'd outgrow name labels when the kids hit the age where they can recognize their own belongings.  Apparently not.  As they get older, things get shared.  Lots.  Things like clothes with best friends.  Things like geometry sets.  Things like snack containers.  Enter my friend Mabel!

We're going to need some Skinny Minis™ by Mabel's Labels.  These dishwasher / microwave safe and UV resistant labels have outlasted some of our lunch and snack containers.  They're fabulous for stationery supplies and especially for food containers.

Tag-mates™ are also on our list.  They're washer / dryer safe and best of all stick tight to clothing labels without ironing.  Some of the clothes are worn and faded, but the labels are still going strong!

Growing feet mean new shoes and boots too, which means new shoe labels are in order.  Some Teeny Tags™ will round things out nicely, to tack onto pencil cases, lunch kits or backpacks.  (I may place a separate Teeny Tag™ order personalized with an ICE (In Case of Emergency) phone number to hang off clothing for use as personal identification.  They also double as great ID for kiddos who are too cool to wear 411 Wristbands.)

It looks to me like I'm in the need of their Ultimate Back to School Combo!






If your kiddos are too cool for Mabel's fun designs, they can graduate to the snazzy new Stylish Scholars Combo.


I should also add that their customer service department is one of the best I've had the pleasure to deal with.  They go above and beyond to make sure you're happy with your order.

You all know that I'm a huge fan of Canada's own Mabel's Labels.   I've been writing about them here since 2007 and I was a direct sales agent with them prior to that.  So it shouldn't be a big surprise that Mabel's Labels Ultimate Back-To-School Combo is on my list of things to get before school starts.

Ordering my Mabel's Labels is one back-to-school task I actually look forward to doing!




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Disclosure: I'm a Mabel's Labels Buzzmama and I receive free products for my involvement in the program.

2.21.2009

I need more than 20 characters on my labels!

Question:

My daughter's name is more than 20 characters long. Can we get labels with her full name on them? Or are we stuck using her initial and our family name?
Short Answer:
It depends on the label and how many extra characters you need.
Long Answer:
Give customer service a call at 1-866-306-2235 during business hours and discuss your needs with them. Typically they are able to accomodate requests for an additional character or two.
Bonus tip:
Want to include a phone number on your labels?

It's possible!

Contact customer service at 1-866-306-2235 during business hours and they'll do their best to meet your needs!

9.23.2008

Child safety concerns when using full name

combo packsQuestion:

My son has a common first name, Jack. There are two other boys in his class with the same first name and the same initial for their last name, so we'd like to get his full name "Jack Scott" put on his labels. However, we'd rather not have his full name on his bag tags, which would be clearly visible to strangers.

Can I order a combo pack and have the bag tags not have the full name? Or am I stuck ordering each of the label types separately?

Answer:
Mabel's Labels is conscious of child safety and appreciates your concern. It is possible to order a combo and request that the bag tags do not include the child's first name. (All of the other labels can be discretely positioned.)

Simply mention your request in the comments box on the online form, or call in your order (toll-free) at 1-866-306-2235.

8.12.2008

I was in the middle of my order and the power went out!

We've all been there. Right in the middle of placing an online order and suddenly you've lost everything because the power went out! (Or the computer crashed, or your 2 year old pulled out the internet cable.)

To borrow from The Hitchhiker's Guide to the Galaxy, don't panic.

If you regain access to a computer, look for the "Chat with a live operator now!" graphic in the top left hand corner of the Mabel's Labels website. Click on it to connect with someone online, during business hours.

If e-mail is your thing, send your questions or concerns to info@mabel.ca

Alternately you can call the order desk (toll-free in Canada and the US) at 1-866-306-2235, Monday through Friday, 9am – 8pm EST. (Business hours are subject to change without notice.)